Returns & exchanges.

This policy applies to all products ordered through ninepastsix.com, including sneakers, T-shirts and caps. We currently ship within India only, so everything below applies to Indian orders.

We offer a 7-Day Trial Policy for change-of-mind returns and exchanges. Submit your request within 7 days of delivery. This commercial window does not limit any consumer right or remedy available under applicable law.

• You have 7 days from delivery to request a change-of-mind return or exchange.
• The product must be unused, unwashed and unworn beyond trying on, and returned with the original packaging and accessories supplied with it.
• Exchanges are subject to stock. Our runs are small; we'll tell you straight if your size is gone.
• We refund wrong, damaged or defective products, and provide any other refund or remedy required by applicable law.
• For an issue with your order, share the available evidence described in Section 7. An unboxing video is helpful if you have one; its absence does not automatically disqualify a claim.
• Reverse pickup is available for eligible pincodes. We arrange it; you don't pay for it.

For a change-of-mind return or exchange, the product must:

• Be unused, unwashed and unworn beyond trying on, in the same condition in which it was received. Try sneakers on indoors, on a clean surface.
• Be returned with the original packaging and accessories supplied with that item. For sneakers, this includes the shoebox, dust bags, extra laces and inserts where supplied. T-shirts and caps should be returned with their own packaging and accessories where supplied.
• Be submitted for return or exchange within 7 days of delivery.

Approved exchanges are subject to stock availability at the time of processing. If your size or colour is out of stock, we'll offer an alternative or store credit for an eligible change-of-mind return, or a refund where the claim qualifies under Section 5.

1. To request a return for a delivered item, sign in to your NinePastSix account, open the order, select “Return items” when available, and submit the reason. You can also email support@ninepastsix.com if the return option is unavailable. Requests are reviewed under this policy; submitting one does not automatically approve a refund.
2. For a size or style exchange, or a damaged, defective or incorrect item, email support@ninepastsix.com with your order number and the reason. For an issue with the item, share the available evidence described in Section 7.
3. We'll confirm eligibility and arrange a reverse pickup for serviceable pincodes. If your pincode isn't serviceable for pickup, we'll ask you to ship the item to us and reimburse reasonable courier costs against a receipt.
4. Once the item reaches us, it goes through a quality inspection — typically within 2 business days of receipt.
5. If the return is approved, your exchange item is dispatched (subject to stock) or your claim is processed.

Size exchanges are free within India — we cover reverse pickup and re-shipping of the new item, once per order.

Style or colour exchanges are also available within the 7-day window, subject to stock and the same condition requirements. Any price difference between styles will be charged or credited accordingly.

An exchanged item is not eligible for a further change-of-mind exchange or return. Claims for damaged, defective or incorrect items, and any remedies available under applicable law, remain available.

A change-of-mind return or exchange request may be declined if:

• The request is raised more than 7 days after delivery.
• The product has been worn beyond trying on, used, washed, damaged or altered.
• The product is returned without its original packaging or accessories supplied with it.
• The returned item fails our quality inspection.

These change-of-mind conditions do not automatically exclude a claim for a wrong, damaged or defective product or any remedy required by applicable law.

A note on our leather: every Barebones pair is handmade in Napa leather. Slight variations in grain, texture and creasing are natural characteristics of real leather and handcraft. Claims based solely on those natural characteristics will not qualify where the product matches its advertised or agreed features and quality. If you're unsure, send us photos and we'll assess the issue.

For delivered orders, we issue refunds where NinePastSix has delivered the wrong product, or where the product arrives damaged or defective.

We also honour refunds and other remedies required by applicable law. This includes goods that are deficient or spurious, goods that do not match their advertised or agreed characteristics or features, and delivery after the stated delivery schedule, subject to the applicable force majeure exception for late delivery. Our 7-day change-of-mind window, prompt reporting request, packaging conditions and exchange limits do not reduce these rights.

Change-of-mind returns are resolved through exchange or store credit, not refunds.

Orders cancelled before dispatch receive a full refund of the amount paid, including any 30% advance payment. Email support@ninepastsix.com with your order number as soon as possible to request cancellation. After dispatch, eligible return, exchange and refund requests are handled under this policy and applicable law.

Refunds are processed after the claim has been reviewed and approved, without limiting your rights under applicable law. We consider the available evidence described in Section 7; an unboxing video is not a mandatory condition.

For a returned item, approved refunds are initiated within 48 hours after inspection and approval of the refund. Where a return is not required, approved refunds are initiated within 48 hours after the claim is approved.

Amounts paid online are refunded to the original payment method. Amounts paid by cash on delivery are refunded to a bank account or UPI ID confirmed by you. Our store support team will arrange secure collection and confirmation of the details needed for a cash-on-delivery refund.

Depending on your bank or payment provider, it may take 5–7 business days for the refund to reflect after initiation. Store credit, where chosen, is issued immediately on approval.

If you receive a damaged, defective or incorrect product, contact us as soon as possible, preferably within 48 hours of delivery for an issue visible on arrival. If a defect becomes apparent later, contact us when you discover it. This prompt reporting request does not limit any remedy available under applicable law.

To help us resolve it quickly, share the evidence you have:

• Your order number and a description of the issue.
• Clear photos of the product and the issue, and of any damaged or tampered packaging where relevant.
• The shipping label and AWB number, if available.
• An unboxing video, if available. A video starting before the package is opened and showing the shipping label and AWB number can help us review an arrival issue.

Keep the product and available packaging until the claim is resolved — the courier may need them for inspection.

If you do not have an unboxing video, we will review your claim using the photos, order and delivery records, and other available evidence. We may ask for reasonable further information or arrange an inspection. A claim will not be refused solely because you have no unboxing video.

Every returned item is inspected on arrival for wear, damage and completeness of the packaging and accessories supplied with it. For a change-of-mind return that fails inspection, we'll tell you why, with photos, and ship the item back to you. Claims for wrong, damaged or defective products are assessed on their circumstances and available evidence, without limiting any statutory remedy.

We may update this policy from time to time. The version in effect when you place your order applies to that order.

This policy is governed by the laws of India, without limiting any statutory consumer rights, complaint forums or remedies available under applicable law.